At RaiseMatters, we respect the privacy and confidentiality of the individuals, businesses, and organizations that interact with us. We build software solutions for companies, and in doing so, we may collect, use, process, and store certain personal and business information.
This Privacy Policy explains how RaiseMatters collects, uses, shares, protects, and manages information when you visit our website, contact us, request a demo, use our services, or engage with us for software development, SaaS, consulting, implementation, or support.
This policy is intended to align with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 and related rules notified in India. The DPDP framework requires organizations to provide clear notices for personal data processing and explain the purpose for which personal data is collected and used.
1. Information We Collect
We may collect the following categories of information:
A. Business Contact Information
When you contact us, fill out a form, request a proposal, schedule a demo, or communicate with our team, we may collect: Name, Company name, Designation, Work email address, Phone number, Business address, Industry or business domain, and Project requirements or business use case.
B. Website and Technical Information
When you visit our website, we may automatically collect limited technical information such as: IP address, Browser type, Device type, Operating system, Pages visited, Date and time of visit, Referral source, and Website usage patterns.
C. Project and Service-Related Information
During software development, implementation, integration, support, or maintenance, we may receive or process: Business process data, User account details, Role-based access information, System logs, Uploaded files or documents, Workflow data, Support tickets, Application usage data, and Client-provided datasets required for development, testing, deployment, or support.
D. Payment and Commercial Information
For billing, invoicing, and commercial engagement, we may collect: Billing details, GST information, Purchase order details, Payment status, and Contract and proposal information.
We do not intentionally collect unnecessary personal data. Information is collected only where it is relevant for business communication, service delivery, legal compliance, security, or operational support.
2. How We Use Information
RaiseMatters may use collected information for the following purposes:
- To respond to enquiries, demo requests, or business proposals
- To understand client requirements and prepare suitable solutions
- To design, develop, configure, deploy, and support software applications
- To manage client relationships and ongoing communication
- To provide technical support, troubleshooting, maintenance, and upgrades
- To improve our website, services, products, and user experience
- To manage billing, contracts, invoices, and commercial records
- To ensure platform security, access control, fraud prevention, and system integrity
- To comply with legal, regulatory, tax, or contractual obligations
- To send relevant business updates, product information, or service communications
We do not sell personal data.
3. Legal Basis for Processing
We process personal data where:
- You have provided consent;
- Processing is necessary for a business engagement, contract, proposal, or service request;
- Processing is required for legitimate business operations;
- Processing is necessary for legal, regulatory, tax, security, or compliance purposes.
Where consent is required, users may withdraw consent as permitted under applicable law.
4. B2B Client Data and Processor Role
RaiseMatters primarily operates in a B2B environment. In many cases, our clients control the data entered into or processed through the software solutions we build or manage.
Where RaiseMatters processes personal data on behalf of a client, the client may act as the primary data fiduciary or controller, and RaiseMatters may act as a service provider, processor, or technology partner, depending on the contractual arrangement.
In such cases, RaiseMatters processes data only as per:
- The client’s instructions;
- The agreed scope of work;
- Applicable contracts, service agreements, or data processing terms;
- Required technical and organizational security measures.
5. Sharing of Information
We may share information only where necessary and appropriate, including with:
- Cloud hosting providers
- Software infrastructure providers
- Payment, accounting, or invoicing partners
- Email, communication, or CRM tools
- Professional advisors such as auditors, consultants, or legal advisors
- Government, regulatory, or law enforcement authorities, where legally required
- Authorized employees, contractors, or development partners working on client projects
All such sharing is limited to legitimate business, operational, technical, legal, or contractual purposes.
We do not rent, trade, or sell personal information to third parties.
6. Data Security
RaiseMatters takes reasonable technical and organizational measures to protect information from unauthorized access, misuse, loss, alteration, or disclosure.
These measures may include:
- Role-based access controls
- Password-protected systems
- Secure hosting environments
- Access logging and monitoring
- Data backup practices
- Restricted internal access
- Secure development and deployment practices
- Confidentiality obligations for employees and service providers
However, no website, application, server, or method of electronic transmission is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
7. Data Retention
We retain information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including:
- Active business communication
- Project delivery and support
- Contract management
- Legal, tax, audit, and regulatory requirements
- Security and dispute resolution
- Internal record keeping
Client project data may be retained, deleted, archived, or returned as per the applicable contract, service agreement, or written client instruction.
8. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve functionality, understand visitor behavior, and enhance user experience.
Cookies may help us understand:
- Which pages are visited
- How users navigate the website
- Which content is most useful
- Whether website performance can be improved
You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
9. Your Rights
Subject to applicable law, individuals may have the right to:
- Access their personal data
- Request correction of inaccurate or incomplete data
- Request deletion of personal data
- Withdraw consent where processing is based on consent
- Raise a grievance regarding processing of personal data
- Nominate another person to exercise rights, where applicable under Indian law
To exercise these rights, you may contact us at:
Grievance Desk Email:
connect@raisematters.comWe may need to verify your identity before processing such requests.
10. Children’s Data
RaiseMatters provides B2B software and technology services and does not knowingly collect personal data from children through its website or business services.
If any children’s data is processed within a client system, such processing will be governed by the client’s instructions, applicable law, and relevant contractual terms.
11. International Data Transfers
Depending on the nature of the project, hosting provider, cloud infrastructure, or third-party tools used, information may be stored or processed outside India.
Where applicable, RaiseMatters will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal and contractual requirements.
12. Third-Party Links
Our website may contain links to third-party websites, tools, integrations, or platforms. RaiseMatters is not responsible for the privacy practices, content, or security of such third-party websites.
Users are encouraged to review the privacy policies of third-party websites before sharing information with them.
13. Confidentiality of Client Information
As a B2B software company, RaiseMatters may receive confidential business, operational, technical, or process-related information from clients.
We treat such information with care and use it only for the agreed business purpose, such as:
- Requirement analysis
- Software development
- Product configuration
- Implementation
- Testing
- Support
- Maintenance
- Reporting
Client confidential information is not disclosed externally except where required for service delivery, authorized by the client, or required by law.
14. Updates to This Privacy Policy
RaiseMatters may update this Privacy Policy from time to time to reflect changes in our business, technology, legal obligations, or data practices.
The updated version will be published on this page with a revised effective date. Users are encouraged to review this page periodically.
15. Contact Us
For any questions, concerns, requests, or grievances relating to this Privacy Policy or the handling of personal data, please contact:
RaiseMatters
Data Protection & Grievance Desk