Your business data stays protected.
RaiseMatters platforms are built to protect your operational, asset, manufacturing, and workforce information through controlled access, secure systems, and accountable workflows.
Security and deployment configurations are tailored to each customer’s requirements.
Controlled Access
Users only see the information and actions relevant to their responsibilities.
Secure Systems
Data moves through protected application and server environments.
Accountable Workflows
Important submissions, approvals, revisions, and actions remain traceable.
Flexible Deployment
The platform can be configured around customer-approved infrastructure requirements.
Security built into how the platform works.
Role-Based Access
Access can be controlled by role, module, location, department, site, utility, or individual asset.
This helps ensure that employees only see and manage the information required for their work.
Secure Sign-In
Protected areas of the platform require authenticated user access.
Permissions are checked before users can view information or perform important actions.
Validated Information
Information entered into the platform is checked before it is processed and stored.
This helps reduce invalid, incomplete, or unauthorized changes.
Controlled Infrastructure
The user interface, application services, and database operate through separate controlled layers.
Users do not connect directly to the business database.
Your information remains yours.
The customer retains ownership of the business information entered, uploaded, generated, or stored through the RaiseMatters platform, subject to the applicable agreement.
Our Commitments
- Customer data is used to provide and support the contracted platform.
- Customer data is not used for third-party advertising.
- Access by RaiseMatters personnel is limited to approved implementation, support, or maintenance requirements.
- Data export, retention, backup, and deletion requirements can be defined during implementation.
- Data location depends on the selected deployment environment.
The right people. The right access. A clear history.
RaiseMatters platforms are designed to keep important business actions accountable.
Depending on the platform and implementation, records may include:
- The user responsible for an action
- Date and time of activity
- Submitted information
- Approval or rejection status
- Revision comments
- Supporting files or evidence
- Record and workflow history
Managers can review submitted information, approve it, reject it, or return it for correction. This creates a transparent workflow between teams and reduces uncertainty around who did what.
Designed around your IT environment.
Every organization has different requirements for hosting, networks, user access, and data location. RaiseMatters can support deployment models based on the agreed project scope.
Customer-Controlled Deployment
The platform is deployed within infrastructure controlled or approved by the customer.
Dedicated Environment
A separate environment is maintained for the customer’s application and data.
Managed Deployment
RaiseMatters manages the agreed application environment and technical operations.
Hosting location, backups, support responsibilities, uptime commitments, and recovery requirements are finalized before production deployment.
Frequently Asked Questions
Common questions regarding data protection, access, and deployment.